FAQ
1. Sign-up & Card Issuance
Q: What do I need to register and open a card?
Registration takes an email, a verification code and a password. Before your first card you complete cardholder info: name + phone number, effective immediately. No ID card, passport or facial recognition — we collect the minimum necessary.
Q: How much does opening a card cost, and what is the minimum limit?
Card issuance fee is $1–2 per card depending on the BIN, plus a 2% service fee on the card limit. Minimum limit is 26 USD. Example: a 26-limit card costs at most 28.52 in total (26 + 2% + $2 fee). Everything is shown on the card-opening page before you submit.
Q: Why is the minimum card limit 26?
It comes from real charge data: a $20 US AI subscription actually bills $20–22 (some states add sales tax), and certain past-due retry patterns reach $25. 26 is the lowest limit at which a first subscription reliably succeeds — below it, the first charge is likely to be declined for insufficient limit.
Q: How many cards can one account open?
Up to 5 active cards at a time, 10 in total lifetime. This is a hard risk-control limit that protects the BIN's reputation — if a BIN gets blacklisted by merchants, every user suffers.
Q: How long does card issuance take?
Usually seconds. After issuance the card number, expiry, CVV and billing address are shown together on the card detail page, each with a copy button.
Q: What kind of card is it?
US-BIN Mastercard / Visa virtual cards, issued by an upstream provider that explicitly supports AI-subscription use. No 3DS — binding and charging never require SMS codes, which is exactly what overseas subscriptions need.
2. Deposits
Q: What is the minimum deposit, and why?
30 USDT. The number is calculated: 30 deposited is credited as 29.40 (2% fee), which exactly covers the full cost of one minimum-limit card (28.52). Depositing less would leave you stuck before opening a card.
Q: Which deposit methods are supported?
Two: ① on-chain USDT transfer (TRC20) with an exact order amount, auto-credited in 3–10 minutes; ② Crypto Payment — after placing the order you are taken to a cashier and pay directly from your balance, credited instantly with no on-chain fee. Alipay, WeChat and bank cards are not supported.
Q: How are deposit fees calculated?
Tiered: 30–500 USDT at 2%, 500–1000 at 1.5%, above 1000 at 1%. The deposit page shows the fee and credited amount in real time. No hidden fees.
Q: How fast are deposits credited?
Crypto Payment is instant; TRC20 on-chain transfers usually take 3–10 minutes for block confirmations. If the top-up isn't credited after 30 minutes, open a ticket with your order ID and we check the chain records manually.
Q: What if I sent a wrong amount or wrong network?
Transfers that don't match the order amount are not auto-credited; they go to a manual queue and are credited after verification. Sending on the wrong network (e.g. TRC20 assets to another network's address) risks permanent loss — always double-check before sending.
Q: Why USDT only?
For cross-border payments USDT is credited fastest and settles with the most predictable finality. Fiat channels (Alipay / WeChat / bank cards) carry a completely different regulatory profile, and we don't operate them.
3. Using the Card
Q: What does the card limit mean? Is it monthly?
It's not a monthly allowance — it's the card's one-time total pool: every successful charge draws it down, and a card top-up raises it. Real case: a card with a $17.64 limit spent $10, leaving $7.64 — a subsequent $16 purchase necessarily failed. The card wasn't broken; the math didn't allow it.
Q: Where do I find my card details?
The card detail page shows the card number (click to reveal), expiry, CVV and billing address together, each with a copy button.
Q: What does a card top-up cost?
Card top-up carries a 2% service fee and moves funds from your platform balance to the card instantly.
Q: Can I close a card? What happens to the balance?
Yes, from the card detail page. The remaining limit is settled and returned to your platform balance. Note: the upstream issuer holds funds of closed cards for 60–90 days, so that portion only becomes withdrawable after the freeze period.
Q: Can I freeze a card?
Yes — one-click freeze/unfreeze on the card detail page. If you suspect the card details leaked, freeze first: all charge attempts are declined while frozen.
Q: Does the card expire?
Yes, per the expiry shown on the card detail page. Expired cards can't be charged; the remaining limit is returned to your balance through the card close flow.
4. AI Subscriptions & Failed Payments
Q: Can I subscribe to Claude / ChatGPT?
Yes — that is exactly what this BIN is designed for. The issuer explicitly supports AI subscriptions with no merchant-category blocks. Platform data: card-binding verifications at OpenAI / Anthropic pass at a 100% rate, zero rejected by the issuer.
Q: My subscription charge failed — is the card broken?
Almost certainly not. We audited every failed AI-merchant charge on the platform: zero were issuer declines, zero AVS failures, zero merchant-category blocks. All were user-side: limit too low (~45%), insufficient balance (~35%), typos in card details (~20%) — each fixable in minutes.
Q: I subscribed to a $20 plan — why was I charged over $21?
Some US states levy sales tax on subscriptions; a $20 plan actually bills $20–22. Leave ~10% headroom in the card limit and this never fails you.
Q: Why did my Claude subscription succeed but the API credit top-up fail (insufficient card limit)?
The two are completely different risk categories on the merchant side: subscriptions are fixed-amount with the payer bound to the user — lightly policed; API credit is uncontrolled spend that can be resold, the most tightly risk-controlled scenario at Anthropic, with far higher account-quality requirements. Check the card's transaction list first: a failure record means insufficient card limit (the subscription consumed the pool — top up the card); zero records means merchant risk control blocked your account, not the card.
Q: What should I do after a failed charge?
Stop — don't hammer retry. The cause won't disappear, and rapid failures can trip the merchant's risk system. Open the card detail page's transaction list, read the decline reason (limit / balance / wrong details), fix it, then try once.
Q: Binding was rejected but there's no record in my transactions?
Zero records means the request never reached the issuer — the merchant platform's (e.g. OpenAI / Stripe) front-end risk control blocked your account, not the card. Usual causes: brand-new account, low-quality IP. Fix the account and network environment; ten new cards would change nothing.
Q: Will AVS (billing-address verification) block me?
Rarely in practice. Every card comes with a real US billing address (viewable and editable on the card page); enter it as prompted when subscribing.
Q: Do declined payments cost anything?
Shared-limit cards (our main BIN): no charge. Independent-limit cards: $0.60 per declined transaction — the upstream issuer's fee passed through at cost, we add nothing. Keep limit and balance sufficient and this never applies.
5. Account & Funds
Q: Can I withdraw my platform balance?
The balance is designed for card issuance and top-ups. If you genuinely need to exit (e.g. no longer using the platform), open a ticket; after review the funds are returned via USDT to the original route, with on-chain transfer fees deducted.
Q: How do I close my account?
Close all cards first (balances return to your account) → submit a closure ticket → after review the balance is returned via the original route → account closed. Funds inside the upstream 60–90 day freeze window are returned after it ends.
Q: When would an account get frozen?
Explicitly: fraud / cash-out schemes / illegal business, bulk registration to evade risk limits, or abnormal transaction patterns. A frozen account can still log in, view data and file tickets. We never confiscate user assets, but we reserve the right to terminate service for abuse.
Q: How do I appeal a freeze?
File a ticket explaining the situation; a human reviews it. False positives are lifted; confirmed violations are handled per the review conclusion — assets are not confiscated.
Q: Do your fees and policies change arbitrarily?
All fee and policy changes are published on this page and the pricing page; completed orders always follow the rates at order time. Fees, failure causes and usage rules are all in the open.
6. Fees & Pricing
Q: What is the total cost of using a card?
Four items, all public: deposit fee from 2% (tiered down), card issuance $1–2, 2% service fee on card limit, 2% on card top-ups. Example: deposit 30 USDT → 29.40 credited → one 26-limit card costs 28.52 → 0.88 left. No monthly fee, no hidden fees, no second fee schedule.
Q: Why do you publish every fee?
A common industry practice is to publish one fee layer, hide another, and leave key rules unwritten. We do the opposite — every charging point is on this page and the pricing page. Feel free to compare it against any similar platform.
Q: Why no monthly fee?
We charge on usage (deposit / card issuance / top-up), not on time. An idle card costs nothing.
Q: Why are deposit fees tiered?
Larger deposits amortize our on-chain consolidation and treasury costs, so we pass it back: 30–500 at 2%, 500–1000 at 1.5%, 1000+ at 1%.
Q: Is there an enterprise / high-volume channel?
If you need bulk card issuance or have significant monthly volume, open a ticket describing your needs and scale — business staff will follow up directly.
7. Security & Compliance
Q: Is RDVCC trustworthy? Are funds safe?
Three verifiable facts: ① cards are issued by licensed upstream institutions; ② the platform ledger uses standard double-entry accounting, audited and reconciled daily; ③ sensitive operations (e.g. revealing card secrets) require two-factor verification. Every cent on the books reconciles.
Q: Is my personal data safe?
We collect the minimum necessary: name + phone only. No ID cards, passports or facial data. Sensitive data is encrypted at rest; neither support nor admin interfaces can view full card numbers.
Q: Can I use the virtual card to cash out?
No. Cash-out schemes, money mule activity and illegal business are hard freeze lines — service is terminated on detection.
Q: Are virtual cards legal for cross-border payments?
The virtual card itself is a compliant payment instrument issued by licensed institutions. Using it for legitimate services (AI tools, SaaS, ad platforms) is normal cross-border consumption; compliance responsibility lies in how it is used — which is why we run risk controls.
8. Support
Q: How fast does support respond?
In-app tickets are the fastest channel — first response typically within 2 hours during working hours. For complex issues involving upstream checks we state a clear ETA.
Q: What should I do first when something goes wrong?
Payment failed: check the decline reason in the card's transaction list first — we audited all failed AI-merchant charges and every one was a user-side, self-fixable cause. Deposit not credited: open a ticket with the top-up order ID. Anything else: describe the scenario and time in a ticket.
Q: Is there an app?
No standalone app yet. The web app is fully mobile-optimized with identical features — just bookmark rdvcc.com.
More questions? Contact RDVCC support
7×24 email + Telegram + in-account tickets · first response within 2 hours